The database list in Plesk is displayed incorrectly when logged in as customer

Anton Kuznetsov

Updated January 13, 2026 19:08

kb: bug kb: fixed Plesk for Linux

Applicable to:

Pressing the Database button on the left panel when logged in as the customer displays an incorrect URL - https://hostname:8443/smb/database instead of https://hostname:8443/smb/database/list

As a result, the database list is empty.

Product issue:

#PPPM-13599 "Additional users restricted to accessing only one specific subscription can no longer see the list of all subscriptions of the customer."
Fixed in:
- Plesk Obsidian 05 July 2022
- Plesk Obsidian 16 June 2022

Please consider updating your server:

If update is not possible for some reason you may try the following

workaround

As a workaround:

1. Connect to the server via SSH

2. Open the /usr/local/psa/admin/conf/panel.ini file in any text editor (for example, vi) - it will be created automatically in case it is missing:

# vi /usr/local/psa/admin/conf/panel.ini

3. Add the following block to the bottom of the file:

CONFIG_TEXT: [navigation]
switchToAllWebspacesAfterCreation = false