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Smart Update of WordPress Toolkit in Plesk fails: Connection timed out.

Gabriel Aznarez
Updated
Plesk for Linux kb: technical ext: wptk

Applicable to:

  • Plesk for Linux

Symptoms

  • Smart Update of WordPress Toolkit in Plesk fails:

    PLESK_ERROR: Smart Update could not connect to the website to fetch the sitemap. Connection timed out.

  • It's not possible to load the website locally:

    # curl https://www.example.com
    curl: (7) Failed to connect to www.example.com port 443: Connection timed out

  • Plesk is behind the NAT

Cause

A routing issue in the private network.

Resolution

  • Contact the network administrator to address it.
As a workaround add the website with the private server IP to the hosts file:

  1. Connect to the server via SSH.

  2. Edit file /etc/hosts using Vi:

    # vi /etc/hosts

  3. Add the line below at the end and save the changes:

    CONFIG_TEXT: 192.0.2.2 example.com www.example.com

    Where 192.0.2.2 is the private IP address of the server.

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