Smart Update of WordPress Toolkit in Plesk fails: Connection timed out.

Gabriel Aznarez

Updated June 21, 2023 09:55

Plesk for Linux kb: technical ext: wptk

Applicable to:

Smart Update of WordPress Toolkit in Plesk fails:

PLESK_ERROR: Smart Update could not connect to the website to fetch the sitemap. Connection timed out.
It's not possible to load the website locally:

# curl https://www.example.com
curl: (7) Failed to connect to www.example.com port 443: Connection timed out
Plesk is behind the NAT

A routing issue in the private network.

As a workaround add the website with the private server IP to the hosts file:

Connect to the server via SSH.
Edit file /etc/hosts using Vi:

# vi /etc/hosts
Add the line below at the end and save the changes:

CONFIG_TEXT: 192.0.2.2 example.com www.example.com

Where 192.0.2.2 is the private IP address of the server.