Applicable to:
- Plesk for Linux
Symptoms
- The domain log viewer in Domains > example.com > Logs continues to load indefinitely and eventually a timeout error that is similar to the following may appear:
PLESK_ERROR: Maximum execution time of 600 seconds exceeded (PhpFopen.php:106)
- Node.js (also known as NodeJS) is installed on the domain and its logs are enabled
- Increasing the timeout just leads to endless loading
- The log files in
/var/log/passenger/have sizes of 100MB or more
Cause
This issue is tied to the following known product issues:
#PPPM-13826 "Timeout when opening Logs menu in the website dashboard"
#PPPM-14003 "Passenger writes excessive logs"
The bugs above will be resolved in future versions of Plesk and can be tracked in the Change Log for Plesk Obsidian.
-
Old bug:
#PPPM-13697 "Opening Log Browser no longer results in an endless “loading” screen under specific circumstances."
Fixed in:
- Plesk Obsidian 27 September 2022 (Linux)
Resolution
As a workaround, the Node.js logs can be disabled in the Plesk GUI by editing the Plesk panel.ini configuration file and adding the following section:
CONFIG_TEXT: [ext-nodejs]
showApplicationLogs = false
Note: The Phusion Passenger log files still exist and their contents can be viewed in the /var/log/passenger/ directory of your server via command-line tools.
Comments
Disabling the logs isn't a workaround. Sure the log viewer now loads, but it also doesn't show the logs I want to see.
I presume it's related, just had to clear out a 5GB+ passenger.log file and even with node.js uninstalled there seems to be a lot of spam going into this file (though that could be linked, but trying to learn more about it now and figure out what is going on).
This issue is still unsolved…
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