kb: technical
Plesk Obsidian
ext: onedrive
Symptoms
- Plesk is unable to create backups on Microsoft OneDrive storage. Errors like below are provided:
Unable to create the remote backup: Transport error: Extension transport: ext://one-drive-backup/subscription/1/: Microsoft OneDrive returns the error: The object specified does not belong to a list.
- Errors like below can be found in the backup logs (in
/var/log/plesk/PMM/directory):
...
[2024-11-06 19:11:07.762|668265] INFO: Transport: Create dir .discovered/backup_info_2411061910
[2024-11-06 19:11:07.762|668265] INFO: RepositoryTransportExternal::CloseFile
[2024-11-06 19:11:07.762|668265] INFO: The utility input: append,/tmp/pmm-rte-wftb-buf-qwWaTh
[2024-11-06 19:11:07.770|668265] INFO: The utility output: {"error":"Microsoft OneDrive returns the error: The object specified does not belong to a list."}
[2024-11-06 19:11:07.770|668265] INFO: The utility executed with exit code: 0, stdout:
[2024-11-06 19:11:07.770|668265] INFO: Cancel export
[2024-11-06 19:11:07.770|668265] INFO: Created temp file: /tmp/pmm-rte-wftb-buf-ZWuOEi
[2024-11-06 19:11:07.771|668265] INFO: RepositoryTransportExternal::CloseFile
[2024-11-06 19:11:07.772|668265] INFO: TransportError Transport error: Extension transport: ext://one-drive-backup/server/: Microsoft OneDrive returns the error: The object specified does not belong to a list. [common/plesk-utils/PMM/repository-transport/repository_transport_external.cpp:TransportError]void plesk::RepositoryTransportExternal::Append()
[2024-11-06 19:11:07.772|668265] INFO: pmm-ras finished. Exit code: 129
[2024-11-06 19:11:07.774|668252] DEBUG [panel] STDOUT of pmm-ras:
...
Transport error: Extension transport: ext://one-drive-backup/server/: Microsoft OneDrive returns the error: The object specified does not belong to a list.
...
[2024-11-06 19:11:07.775|668252] ERR [panel] Plesk\backup\Agent\Exception\ExportFailed: Unable to create the remote backup: Transport error: Extension transport: ext://one-drive-backup/server/: Microsoft OneDrive returns the error: The object specified does not belong to a list.
file: /opt/psa/admin/plib/backup/Agent/BackupExporter.php
line: 352
code: 129
...
Cause
The issue is rooted in Microsoft's One Drive configuration. Our team has submitted an issue at Microsoft Graph SDK to bring it to Microsoft's attention. In addition, a rework EXTPLESK-6197 is planned to update the msgraph-sdk-php library version in Plesk to address this issue from our side.
Resolution
Workaround: Temporarily reconfigure Plesk to create backups on some other storage (local or remote). That can be done via Tools & Settings > Backup Manager > Schedule or via Websites & Domains > example.com > Backup & Restore > Schedule menus.
Comments
16 comments
When do you expect to have it fixed? Thank you
I got this message on an centos7 , is the problem with centos 7 and old onedrive version ?
no we have it also on AlmaLinux 8.10 (Cerulean Leopard). Hope this get fixed soon as it is a paid extension.
I need a solution for this issue, please. Using alternative storage temporarily is manageable, but I need to utilise my Microsoft storage as my other storage options have limited capacity.
Are you kidding the customers!? The problem has been unresolved for so long!
So why do I pay for the Backup PRO add-on?
I will request a refund for a non-functional function.
Are there any updates? I purchased this plugin just to backup to OneDrive and have been unable to do that for over a month.
FIX IT! Can't be rocket science as everyone uses Onedrive storage. Alternatives are unusable for us.
Problem exist for over two months. Do something about it
Guys, please….can you finally fix that?
This is getting absurd to have backups down for two months with no workaround other than ‘use another provider’. As Jon and Roman mentioned above, you should be providing an account credit for the additional cost of the Backup Pro addon to everyone affected.
If your devs are incapable of fixing it then drop support for OneDrive now so we all know we have no choice but to switch. (And drop the price of Backup Pro since it's now less useful)
This is an absolute nightmare…very disappointing
No point in renew this premium extension,
After waiting patiently for a solution, I am very upset, that mothing happens. Since more than 3 months, I am not able to use this addon because of the error messages above. 4,76€ for nothing every month. I hope, Plesk will refund the users,
is this solved now? As there is a new version, 1.2.3 (17 March 2025)
I tried (without a license,..) and got as error.
Error:
Unable to create the remote backup: Transport error: Extension transport: ext://one-drive-backup/server/: Microsoft OneDrive returns the error: UnauthenticatedWarning:
Unable to delete the incomplete remote backup. Error: Failed to exec pmm-ras: Exit code: 129: Transport error: Extension transport: ext://one-drive-backup/server: Required parameter not passed: "refresh_token"I'm experiencing the same issue (error: Unauthenticated - Failed to exec pmm-ras: Exit code: 129:). I managed to get it working on my free Microsoft account with 5GB of storage, but not on my 'Microsoft 365 Personal' account with 1TB. Really frustrating!
Several months now not working.
Looks like, the DEVs here are completely overburden with it
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