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Creating backups to remote storage in Plesk on AlmaLinux/RHEL 9: Unable to create the remote backup: Cannot update digest: error:030000BD:digital envelope routines::update error

Avatar
Taras Ermoshin
Updated
kb: bug kb: fixed Plesk for Linux kb: technical

Symptoms

On a Plesk server with AlmaLinux/RHEL 9 operating system, creating backups to remote storage (FTP or cloud) both in the Plesk interface and CLI fails:

Unable to create the remote backup: Cannot update digest: error:030000BD:digital envelope routines::update error

# /usr/local/psa/bin/pleskbackup server --output-file=/tmp/backup/plesk-backup/plesk-backup.20241113 -v > /tmp/backup/plesk-backup/plesk-backup.20241113.log
.....
<message severity="error">
<description>Unable to create the remote backup: Cannot update digest: error:030000BD:digital envelope routines::update error</description>
......
The backup failed with errors!

The same error is found in the log file /var/log/plesk/PMM/backup-<timestamp>/backup.log.

Cause

Product issue:

  • #PPPM-14674 "Fixed the issue where, on Red Hat Enterprise Linux 9 servers, creating a backup in via the CLI failed with the “Unable to create the remote backup: Cannot update digest: error:030000BD:digital envelope routines::update error” error."
    Fixed in:

Resolution

Please consider updating your server:

Workaround

If update is not possible for some reason you may try the following

workaround

Until the bug is fixed, as a workaround please download and apply the patch:

  1. Connect to the server using SSH.

  2. Download the archive with the patched file and unpack it:

    # wget https://support.plesk.com/hc/en-us/article_attachments/28003215511447/pmm-ras-rhel-alma-9.x-plesk-18.0.6x.tgz && tar -xzvf pmm-ras-rhel-alma-9.x-plesk-18.0.6x.tgz

  3. Back up the original file and replace it with the patched one:

    # cp -ap /usr/local/psa/admin/sbin/pmm-ras{,.original} && mv -f pmm-ras /usr/local/psa/admin/sbin/pmm-ras

Comments

4 comments

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  • Avatar
    Unnamed User

    When it will be fixed ?

    0
  • Avatar
    Richard Church

    Experiencing the same issue and looking for a fix.

    0
  • Avatar
    Taras Ermoshin

    Hello @Unnamed User and Richard Church 

    The article was updated with timeline for the bugfix release as well as with the another fix which can be used before than release.

    0
  • Avatar
    Alessandro La Spada

    Got this exact issue. Applied the patch (as of 26 November) → Solved. New full backup completed without errors on remote storage.

    Plesk Obsidian v18.0.65_build1800241106.13 on Almalinux.

    0

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