kb: technical
Plesk Obsidian
Applicable to:
- Plesk Obsidian for Linux
Symptoms
- Plesk migrator logs returns the error:
CONFIG_TEXT: ...
=|I|MT|core.reports.printer|||- Client 'john.doe'
=|I|MT|core.reports.printer||| |
=|I|MT|core.reports.printer|||- Subscription 'example.com'
=|I|MT|core.reports.printer||| |
=|I|MT|core.reports.printer||| `- error: Failed to convert DNS records for subscription 'example.com'
=|I|MT|core.reports.printer||| Migration for that subscription is considered completely failed. No further actions are performed for it.
=|I|MT|core.reports.printer||| Migration tools tried to perform operation in 3 attempts: encoding with 'idna' codec failed (UnicodeError: label empty or too long)
...
- On Source server, the DNS zone shows a record with
.as value:
mail.example.com IN MX 0 .
Cause
Incorrect DNS record on the source Server breaking the domain migration to destination server
Resolution
- Log into Plesk (to source server)
- Go to Domains > example.com > Hosting & DNS > DNS menu
- Correct/remove the incorrect DNS Record
- Under Plesk Migrator on Destination server, click on "Select subscriptions to migrate", select the affected domain/subscription and then migrate again
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