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Migration or backup/restore process fail on Plesk with: No task ID was returned by pmmcli

kb: technical Plesk Migrator Migration backups

Symptoms

  • Migration or backup/restore processes fail with:

    Failed to restore hosting settings of subscription 'example.com'
    Migration tools tried to perform operation in 3 attempts.
    ----------------------------------------------------------------------------
    Attempt #1 failed with the following error:
    Restoration of hosting settings (addon domains, mailboxes, PHP settings, etc) failed:
    No task ID was returned by pmmcli.

Conditions

This is the bug with ID PPPM-14628. Which will be fixed in the future Plesk updates.

Resolution

In the meantime as workaround:

  • Switch the affected subscription(s) from a dedicated to a shared IP as instructed here.

    Note: For the Migration cases, the IP type change should be made on the source server and the migration restarted.

An alternative way is to upload the fixed PHP script from the https://webpros.atlassian.net/browse/PPS-16751 and replace the /usr/local/psa/admin/plib/backup/Conflicts/Detector.php file.

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