Applicable to:
- Plesk for Linux
Symptoms
-
The following error can be seen when accessing Roundcube Webmail > Settings > Filter (Out of Office, or Forwarding):
FILE NOT FOUND
The requested resource was not found!
Please contact your server-administrator.
Failed request: webmail.example.com/roundcube/?_task=settings&_action=plugin.managesieve -
The
/var/log/plesk-roundcube/errorslog file contains the following error:[01-Jul-2024 19:41:39 +0000]: <je5n10vf> PHP Error: Error loading template for managesieve.managesieve in /usr/share/psa-roundcube/program/include/rcmail_output_html.php on line 804 (GET /roundcube/?_task=settings&_action=plugin.managesieve
Cause
This is due to a skin being used on webmail:
# grep skin /usr/share/psa-roundcube/config/config.inc.php | grep config | head -n2
$config['skin'] = 'custom_skin';
Resolution
- Log in using SSH.
-
Use a text editor to comment out the custom skin line (the line starts with $config['skin']) in the configuration file
/usr/share/psa-roundcube/config/config.inc.php.
To comment on the line, use the # symbol at the start of the line:
Before:CONFIG_TEXT: $config['skin'] = 'custom_skin';
After:
CONFIG_TEXT: #$config['skin'] = 'custom_skin';
Comments
Hi there, thanks for the workaround. How to use a custom skin now and the auto reply within Roundcube? Kind regards, c--
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