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Can't migrate mixed-case subscriptions in Plesk: '/var/www/vhosts/example.com' does not exist on source server

Vincent Lauton
Updated
kb: bug Plesk for Linux kb: technical

Applicable to:

  • Plesk for Linux

Symptoms

Plesk Migrator fails to transfer a subscription whose name contains one or more capital letters:

Error while copying web files of subscription: file or directory '/var/www/vhosts/example.com' does not exist on source server '203.0.113.2'

Cause

Product issue with ID PMT-5024

Resolution

In the meantime, the following workarounds are available:

Plesk Panel
  1. Log in to Plesk on the source server
  2. Rename the affected subscription to have only lowercase characters
  3. Migrate the subscription again
Command Line
  1. Log in to the source server over SSH

  2. Create a symlink without uppercase letters that points to the subscription directory

    # ln -s /var/www/vhosts/Example.com /var/www/vhosts/example.com

  3. Migrate the subscription
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