- Plesk Obsidian for Windows
- Plesk Onyx for Windows
Users are unable to list messages after logging in and MailEnable webmail shows "Please wait..." window infinitely
After entering mail access credentials webmail returns back to the login form
- Unable to create folders or delete emails in MailEnable
The following messages can be found in Windows Event Viewer > Windows Logs> Application:
General: (MailEnable Authentication TD Provider error: 0) An error occured when accessing the resource: "C:\Program Files (x86)\Parallels\Plesk\Mail Servers\Postoffices" as user "SERVER\IME_ADMIN". The error reported was: (5) Access is denied.
Failed to serialise index: D:\MailEnable\Postoffices\example.com\MAILROOT\johndoe\\Inbox. A File Access error occurred when opening the file (was retried for 40 seconds). No data can be written.
Insufficient permissions for the
IME_ADMIN user on the
It is required to set correct permissions for the
IME_ADMIN. For that:
Log into the server via RDP.
Execute action "
1. Common Installation (File Permission)"
Execute the following command via the command line:
icacls "%MAILENABLE_PATH%\Postoffices" /grant "IME_ADMIN:(OI)(CI)(F)" /t
icacls "%MAILENABLE_PATH%\Config" /grant "IME_ADMIN:(OI)(CI)(F)" /t
Check any folder inside
%MAILENABLE_PATH%\Configfor proper permissions by right-click > Properties > Security.
IME_ADMINstill does not have
Full Control, right-click on the corresponding folder Properties > Security > Advanced > Replace all child object permission entries with inheritable permission entries from this object > Apply
MailEnable Postoffice Connectorservice:
sc stop MEPOCS && sc start MEPOCS