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Remote backups are created with error: The size of the volume does not match the expected one

Plesk for Windows Plesk for Linux kb: technical backup backups

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

  • Remote backups are created with an error

    Error:
    Export error: The size of the volume backup_0000000000.tar2 2146421760 does not match the expected one 2146435072. The remote backup may not be restored.
    Error:
    Unable to validate the remote backup. It may not be restored. Error: Unable to extract dump header

  • The following entries are logged to backup.log in /var/log/plesk/PMM/backup-<datetime> or %plesk_dir%PMM\logs\backup-<datetime>

    Curl error: (28) Timeout was reached: Last FTP request: STOR backup_0000000000.tar2: Last FTP response: 150 Ok to send data
    Curl output: > SIZE backup_0000000000.tar2
    Curl output: > APPE backup_0000000000.tar2
    ExportError Export error: The size of the volume backup_0000000000.tar2 2146421760 does not match the expected one 2146435072. The remote backup may not be restored. [common/plesk-utils/PMM/pmm-ras/pmm-ras.cpp:ExportError]

Cause

A reused connection timed out before the backup could be completed.

Resolution

  1. Edit panel.ini

  2. Add the following section to turn off connection reuse

    [pmm]
    ftpForbidReuseConnection = 1

  3. Save the changes

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