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Unable to update Plesk: The following signatures couldn't be verified because the public key is not available

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Gabriel Aznarez
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kb: technical Plesk Onyx for Linux ABT: Group A

Applicable to:

  • Plesk for Linux

Symptoms

  • Unable to update Plesk, the process fails with the following error also found at /var/log/plesk/install/autoinstaller3.log:

    CONFIG_TEXT: GPG error: http://autoinstall.plesk.com jessie InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY BD11A6AA914BDF7E

Cause

Plesk GPG key is not installed.

Resolution

  1. Log into the server via SSH.

  2. Fetch and install the missing GPG key:

    • For CentOS/RHEL:

      # rpm --import http://autoinstall.plesk.com/plesk.gpg

    • For Debian/Ubuntu:

      # wget http://autoinstall.plesk.com/plesk.gpg && apt-key add plesk.gpg

Comments

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    B Pfl

    Gabriel-Aznarez This problem seems to appear after one of the last automated Plesk updates. Would be great if we as customers do not have to fix your bugs manually...

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