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Unable to update Plesk: The following signatures couldn't be verified because the public key is not available

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Gabriel Aznarez
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kb: technical Plesk Onyx for Linux ABT: Group A

Applicable to:

  • Plesk for Linux

Symptoms

  • Unable to update Plesk, the process fails with the following error also found at /var/log/plesk/install/autoinstaller3.log:

    CONFIG_TEXT: GPG error: http://autoinstall.plesk.com jessie InRelease: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY BD11A6AA914BDF7E

Cause

Plesk GPG key is not installed.

Resolution

  1. Log into the server via SSH.

  2. Fetch and install the missing GPG key:

    • For CentOS/RHEL:

      # rpm --import http://autoinstall.plesk.com/plesk.gpg

    • For Debian/Ubuntu:

      # wget http://autoinstall.plesk.com/plesk.gpg && apt-key add plesk.gpg

Comments

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    B Pfl

    Gabriel Aznarez This problem seems to appear after one of the last automated Plesk updates. Would be great if we as customers do not have to fix your bugs manually...

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