kb: technical
ext: le
Symptoms
-
While reissuing a new Let's Encrypt certificate for the webmail.example.com at Domains > example.com > SSL/TLS Certificates > Reissue Certificate the following error appears:
PLESK_ERROR: An error happened while reissuing the certificate: Validation failed
-
SSL/TLS support option is disabled at Domains > example.com > Hosting&DNS > Hosting Settings.
Cause
Unclear
Resolution
- Log into Plesk.
- Unassign the current certificate from Domains > example.com > SSL/TLS Certificates > Unassign Certificate
- Issue a new certificate for "
webmail.example.com" following this instructions.
Note: check if the certificate is showing properly using an incognito/private window to avoid browser's cache.
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