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Can't receive mail: No such user in mail authorization database

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Pablo Alvarez
Updated
Plesk for Linux kb: technical ABT: Group B

Applicable to:

  • Plesk for Linux

Symptoms

  • Unable to receive emails for any mailbox with the following error in /var/log/maillog

    CONFIG_TEXT: No such user 'john.doe@example.com' in mail authorization database

  • Unable to connect to any mailbox through mail clients or webmail

Cause

Mail server misconfiguration.

Resolution

  1. Connect to the server via SSH

  2. Execute the following command:

    # plesk repair mail -y

Comments

3 comments

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  • Avatar
    Miha Gregors

    Hello,

    maybe I have similar problem. Sending spam via email address witch doesn't exist in Plesk. How it this possible. Authorization words because I see this in Postfix log:
    Oct 20 21:33:38 vps postfix/smtpd[2736]: 17FE27BE0F26: client=unknown[5.230.xx.xx], sasl_method=CRAM-MD5, sasl_username=admin@domain.tld.

    So I cant find email address admin@domain.tld. but there is only info@domain.tld. How it this even possible???

    I run this " plesk repair mail -y" but it didnt find any problem.

    Regards,
    Miha Gregorš

    0
  • Avatar
    Miha Gregors

    Hello,

    I found the problem. Email was alias to some other email address. Mystery solved :)

    Regards,

    0
  • Avatar
    WebCodePoet

    Does not fix the problem. Error still persists.

    0

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