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Website hosted in Plesk shows 500 error: Provider cannot be found. It may not be properly installed.

Plesk for Windows kb: technical ABT: Group B

Applicable to:

  • Plesk for Windows

Symptoms

  • Website hosted on Plesk does not work:

    CONFIG_TEXT: Internal Server Error 500


    CONFIG_TEXT: The 'Microsoft.Jet.OLEDB.4.0' provider is not registered on the local machine.


    CONFIG_TEXT: HTTP Error 500.0 - ASP.NET Core IIS hosting failure (in-process)

  • While accessing website directly from the server shows:

    CONFIG_TEXT: Could not load file or assembly 'XXXXX' or one of its dependencies


    CONFIG_TEXT: Assembly binding logging is turned OFF

  • Enabled Failed request tracing shows the following:

    CONFIG_TEXT: Provider cannot be found. It may not be properly installed.

    CONFIG_TEXT: ModuleName IsapiModule
    Notification EXECUTE_REQUEST_HANDLER
    HttpStatus 500
    HttpReason Internal Server Error


    CONFIG_TEXT: The requested resource is in use (0x800700aa)

Cause

32-bit application mode is disabled in application pool settings.

Resolution

  1. Log in to Plesk
  2. Go to Domains > example.com > Dedicated IIS Application Pool for Website
  3. Check the checkbox Enable 32-bit applications and click OK

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