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Unable to open emails for specific mailbox on Plesk with Courier IMAP/POP3 server: Could not load message from server

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Julian Bonpland Mignaquy
Updated
Plesk for Linux kb: technical

Applicable to:

  • Plesk for Linux

Symptoms

  • Unable to read mail in Roundcube/Hord for a specific mailbox with Courier IMAP/POP3 server:

    CONFIG_TEXT: INTERNAL ERROR
    Could not load message from server

    CONFIG_TEXT: SERVER ERROR
    Could not load messages from server

Cause

Corrupted courierimapuiddb file.

Resolution

    1. Connect to the server via SSH

    2. Recreate courierimapuiddb file by moving and restarting services.

      # mv /var/qmail/mailnames/example.com/johndoe/Maildir/courierimapuiddb /var/qmail/mailnames/example.com/johndoe/Maildir/courierimapuiddb.bak
      # service courier-imapd restart && service courier-imaps restart

Note: if a mail client like Outlook is used for this mailbox it will force it to re-download all messages.

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