Error while changing mail settings in Plesk: There is no mail service for domain with id = 1

Stefan Yakubov

Updated June 29, 2023 08:22

kb: technical Plesk ext: migrator ABT: Group A

Applicable to:

When creating a user or changing mail settings in Plesk, the following error is encountered:

PLESK_ERROR: There is no mail service for domain with id = 1. It must be created before call update

PLESK_ERROR: Error: There is no DSMail service for domain with id = 1

The Mail service entry is missing in the psa database for one of the domains due to a database inconsistency or missing mail service

For Linux

Log into Plesk.
Open Tools&Settings > Updates and Upgrades to make sure that all components were installed, including mail server. Make sure that mail service is enabled in Tools&Settings > Mail Server Settings:

Note: even if mail service is enabled, disable it and enable again.
Connect to the server via SSH.
Activate the Mail service for the domain via CLI in order to re-generate the correct entries in the database.
- Single domain:
  
  # plesk bin domain --update example.com -mail_service true
- All the domains:
  
  # plesk db -Ne "select name from domains" | xargs -i plesk bin domain -u {} -mail_service true 2>/dev/null

For Windows

Log into Plesk.
Open Tools & Settings > Updates and Upgrades to make sure that all components were installed, including mail server. Make sure that mail service is enabled in Tools&Settings > Mail Server Settings:

Note: even if mail service is enabled, disable it and enable again.
Connect to the server via RDP.
Activate the Mail service for the domain via CLI in order to re-generate the correct entries in the database.
- Single domain:
  
  C:\> plesk bin mail --update-service example.com -status enabled
- All the domains:
  
  Download, unpack and run the script from the attachment.