SmarterMail is not recognized by Plesk as installed

Symptoms

• SmarterMail is not recognized by Plesk as installed, or it is recognized, but is marked with "!".

• Cannot create a mail account. Blank error is shown in Plesk. The following error can be found in Event Viewer:

  CONFIG_TEXT: SOAP failed. No additional info at (SmarterMail::checkResult line 177) at execute console command --add-mailname(vconsoleapp::start line 100) at execute "C:\Program Files (x86)\Plesk\admin\bin\mailmng.exe" --add-mailname "--domain-name=example.com" "--mailname=jdoe" "--password=*"(vconsoleapp::run line 117) C:\Program Files (x86)\Plesk\admin\bin\mailmng.exe

• The following error can be observed on attempt to access SmarterMail administrative interface or webmail in a browser:

  CONFIG_TEXT: The server is not responding or cannot be reached. Please try again later. If the problem continues, please check your internet connection or contact your system administrator for assistance.

• In Tools & Settings > Server Components > Mail Server the following can be seen:

  SmarterMail Server (not installed)

  .

Cause

SmarterMail is not configured.

Resolution

Note: before proceeding with the resolution, browse to Tools & Settings > Server Components and click 'Refresh' button. There is a probability that the issue will be resolved with this command only.

1. Configure the SmarterMail site in IIS using the instructions from this article.

2. Make sure that SmarterMail service is started and works. services.msc snap-in can be used for it (Start > Run... > services.msc).

3. Enable SmarterMail in the Plesk: Tools & Settings > Server Components > Mail Server.