Mail account belonging to Plesk domain alias is not accessible

Symptoms

• Domain example.com has alias example-alias.com and Mail service is enabled for the domain:

   

• Unable to create or access mailbox for alias domain mailbox@example-alias.com as there is no Email Addresses link

Cause

Plesk does not allow creating mailboxes under domain aliases.

Resolution

Mailboxes of the primary domain are used. If the Mail service option is selected, the mailboxes created under the primary domain will also be available under the alias. To enable users to read mail sent to mailboxes under the alias, Plesk redirects it to the corresponding mailboxes under the primary domain.

More details are available in Plesk Administrator Guide .