Mails are not delivered to a local mailbox of a domain in Plesk

Taras Ermoshin

Updated May 17, 2023 08:54

Plesk for Windows Plesk for Linux kb: technical ABT: Group A

Applicable to:

Incoming emails (from @gmail) sent to a Plesk domain (@example.com) are being returned
Outgoing e-mails are delivered fine (from Plesk server to other servers)
Mail service is enabled for the domain
MX record is resolved to another server globally:

# dig mx example.com +short @8.8.8.8
10 mail.example.com.
# dig mail.example.com +short
203.0.112.2

or does not resolve at all:

# dig mx example.com +short @8.8.8.8
#

# dig mail.example.com +short @8.8.8.8
#

The MX record in the DNS zone of example.com is not set correctly.

Click on a section to expand

If the DNS zone of example.com is managed in Plesk:

Log in to Plesk
Domains > example.com > DNS Settings

Make sure that configured MX record is resolved to the correct IP address and mail server. Contact your domain registrar for assistance.

If the DNS zone of example.com is not managed in Plesk.

Contact the domain name administrator or the domain registrar to perform such change in the DNS zone.

Note: In any case, DNS propagation to Internet may take from 24 to 48 hours.