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Mails are not delivered to a local mailbox of a domain in Plesk

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Taras Ermoshin
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Plesk for Windows Plesk for Linux kb: technical ABT: Group A

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

  • Incoming emails (from @gmail) sent to a Plesk domain (@example.com) are being returned

  • Outgoing e-mails are delivered fine (from Plesk server to other servers)

  • Mail service is enabled for the domain

  • MX record is resolved to another server globally:

    # dig mx example.com +short @8.8.8.8
    10 mail.example.com.
    # dig mail.example.com +short
    203.0.112.2

    or does not resolve at all:

    # dig mx example.com +short @8.8.8.8
    #

    # dig mail.example.com +short @8.8.8.8
    #

Cause

The MX record in the DNS zone of example.com is not set correctly.

Resolution

Click on a section to expand

If the DNS zone of example.com is managed in Plesk:

  1. Log in to Plesk

  2. Domains > example.com > DNS Settings

    Make sure that configured MX record is resolved to the correct IP address and mail server. Contact your domain registrar for assistance.

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If the DNS zone of example.com is not managed in Plesk.

Contact the domain name administrator or the domain registrar to perform such change in the DNS zone.

Note: In any case, DNS propagation to Internet may take from 24 to 48 hours.

Additional Information

Adding and Modifying DNS Records

Comments

1 comment

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  • Avatar
    Quesi Adu

    Mx record resolve to the correct IP address and mail server

    but mails from gmail and other external mail cant be delivered to my mail hosted on plesk

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