A website hosted in Plesk shows 500 Internal Server Error: Option FollowSymLinks not allowed here

Symptoms

• A website is not accessible with the following error message in a web-browser:

  PLESK_INFO: 500 Internal Server Error.

• The following error message appears on the logs page in Plesk at Domains > example.com > Logs:

  CONFIG_TEXT: [core:alert] /var/www/vhosts/example.com/httpdocs/.htaccess: Option FollowSymlinks not allowed here

  CONFIG_TEXT: [core:alert] /var/www/vhosts/example.com/httpdocs/.htaccess: Option All not allowed here

Cause

The setting Restrict the ability to follow symbolic links is enabled at Domains > example.com > Hosting & DNS > Apache & nginx Settings.

Resolution

1. Log in to Plesk.
2. Go to Domains > example.com > Hosting & DNS > Apache & nginx Settings.
3. Disable the setting Restrict the ability to follow symbolic links.

4. Apply the changes.

   Note: To manage this setting for all domains in Plesk, visit this KB article.

   
   
   
    

   Note: The setting can also be adjusted via domain's .htaccess file. Open the .htaccess file in domain's document root directory and change the setting Options All -Indexes to Options -Indexes to remove the error "Option All not allowed here".