Emails go to Spam: DKIM record is corrupted

Ivan Kamnev

Updated June 01, 2023 20:22

Plesk for Windows Plesk for Linux kb: technical ABT: Group B

Applicable to:

Emails go to the Spam folder instead of the Inbox folder when the DKIM spam protection is enabled for the domain in Plesk > Domains > example.com > Mail Settings > Use DKIM spam protection system to sign outgoing email messages.
DKIM is marked as Fail in by email services, for example, Gmail or Hotmail.

DKIM record is corrupted.

Log into Plesk
Go to Domains > example.com > Mail Settings.
Disable the Use DKIM spam protection system to sign outgoing email messages option.
Press the Apply button.
Enable the Use DKIM spam protection system to sign outgoing email messages option.
Press the OK to button to generate a new DKIM record.

Note: on Plesk for Windows the DKIM record is recreated instead of regenerating, this is enough for the case when the DKIM record is broken.

Note: is DNS is hosted externally, manually copy default._domainkey.example.com record to the external DNS server