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Default Plesk web page or other incorrect web page is shown when visiting the website home page

Atif Bangash
Updated
kb: technical Plesk Plesk Obsidian for Linux Plesk Obsidian for Windows ABT: Group B FR:PPM-2528

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

  • Default Plesk web page or other incorrect web page is shown instead of actual home page when website like example.com is opened in web browser
  • On opening the complete URL to the website in web browser, for example https://example.com/index.php or https://example.com/Default.aspx the correct website is shown

Cause

A different document is processed before the desired Index file on Plesk for Linux or Default document on Plesk for Windows.

Resolution

Note: The desired index file (Linux) or default document (Windows) depends on the website application. To find the correct filename, contact the website developer.

Change index file load order:

For Plesk for Linux
  1. Log into Plesk
  2. Go to Domains > example.com > Apache & Nginx Settings
  3. Enable checkbox Enter values for Index files
  4. Remove the line with unwanted document from the list, or place the desired index filename to the first line
  5. Click OK
For Plesk for Windows
  1. Log into Plesk
  2. Go to Domains > example.com > IIS Settings
  3. Enable checkbox Enter values for Default documents
  4. Remove the line which is not the default document filename from the list, or place the desired default document filename to the first line
  5. Click OK

Alternatively, remove unwanted document which is not the Index file or Default document in website's document root:

  1. Log into Plesk
  2. Go to Domains > example.com > File Manager
  3. Open domain's document root directory, for example folder httpdocs
  4. Rename or delete the incorrect file which is served before the desired document, for example the file index.html:
    Rename index.html
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