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How to find the source of exceeded Outgoing Mail Control limits in Plesk

Alex Tsmokalyuk
Updated
kb: how-to Plesk Onyx for Linux ABT: Group B Plesk Onyx for Windows

Applicable to:

  • Plesk Onyx for Windows
  • Plesk Onyx for Linux

Question

How to find the source of exceeded Outgoing Mail Control limits via Plesk interface?

Answer

Plesk does not have such functionality at the moment.

Vote for this feature at Plesk UserVoice here or here. Features with most requests are likely to be implemented in Plesk in the future.

As a workaround:

1. Locate the domain with exceeded limits, open Tools & Settings > Outgoing Mail Control > Domains

2. (Linux) Locate mail addresses exceeded the limits, open Tools & Settings > Outgoing Mail Control > Email Addresses.

3. Locate the mail sending attempts for the located email account, look into SMTP service log file:

  • For Windows, it is in MailEnable console: Servers > SMTP > Logging > Activity
  • For Linux, it is:
    • Debian/Ubuntu: /var/log/mail.log
    • RedHat/CentOS: /var/log/maillog
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Comments

2 comments
Date Votes
  • Avatar
    Rafael Kraut

    If Outgoing Mail Control isn't showing up at Tools & Settings you first need to go to Tools & Settings > Mail Server Settings and configure the section Limitations on outgoing email messages (Check Turn on limitations on outgoing email messages)

    0
  • Avatar
    george boyadjian

    it doesn't give instructions on how to fix the issue and prevent it from happening

    0

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