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Unable to remove Mail Import or Website Import sessions via Plesk GUI

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Ivan Kamnev
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kb: bug Plesk for Windows Plesk for Linux ABT: Group A

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

There is no possibility to remove sessions of the Mail Importing and Website Importing utilities via Plesk GUI.

Cause

The behavior is considered as a Plesk feature request with the ID #PMT-4498, which is planned to be addressed in future Plesk updates.

Resolution

As a workaround remove the sessions directories manually using one of the solutions below:

Solution for Linux servers
  1. Log into the server via SSH.
  2. Run the command below to remove sessions directory for the required domain:
    • For Website Importing:

      # rm -rf /usr/local/psa/var/modules/site-import/sessions/site-migration-[domain-id]

    • For Mail Importing:

      # rm -rf /usr/local/psa/var/modules/site-import/sessions/mail-migration-[domain-id]

    Note: to get [domain-id] execute the command below by replacing example.com with the name of the required domain:

    # plesk db "select id as '[domain-id]' from domains where name='example.com'\G;" | grep -v row

    [domain-id]: 14

Solution for Windows servers
  1. Log into the server via RDP.
  2. Manually remove sessions folder for the required domain:
    • For Website Importing:
      %plesk_dir%\var\modules\site-import\sessions\site-migration-[domain-id]
    • For Mail Importing:
      %plesk_dir%\var\modules\site-import\sessions\mail-migration-[domain-id]

    Note: to get [domain-id] execute the command below via CMD by replacing example.com with the name of the required domain:

    C:\> plesk db "select id as '[domain-id]' from domains where name='example.com'\G;" | findstr /v row
    [domain-id]: 1

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