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Website or webmail configured in Plesk shows Web Server's Default Page or Plesk login page

Batyr Tarpakov
Updated
Plesk for Windows Plesk for Linux kb: technical ABT: Group A

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

  • Website or webmail configured in Plesk shows Web Server's Default Page or Plesk login page.

  • The nslookup utility shows that the website is resolved to a public IP address that is available in Plesk at Tools & Settings > IP Addresses:

    # nslookup example.com 8.8.8.8
    Server: 8.8.8.8
    Address: 8.8.8.8#53

    Non-authoritative answer:
    Name: example.com
    Address: 203.0.113.2

  • A different IP address (public or private) is selected for this domain at Domains > example.com > Web Hosting Access:
    2.PNG

Cause

Private or incorrect public IP address is assigned for the domain.

Resolution

  1. Log in to Plesk
  2. Go to Domains > example.com > Web Hosting Access and set the IP address on which domain is resolved globally:
    2.PNG
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