Applicable to:
- Plesk for Linux
Symptoms
Migration of a subscription fails with the following error message in Plesk Migrator:
PLESK_INFO: Failed to copy '/var/www/web/files' from the source server 'confixx' (203.0.113.2) to target Plesk server
<...>
exit code: 23
stdout:
stderr:
rsync: opendir "/var/www/web/files/folder" failed: Permission denied (13)
rsync: send_files failed to open "/var/www/web/files/file1.jpg": Permission denied (13)
rsync: send_files failed to open "/var/www/web/files/file2.jpg": Permission denied (13)
rsync: send_files failed to open "/var/www/web/files/file3.jpg": Permission denied (13)
rsync error: some files/attrs were not transferred (see previous errors) (code 23) at main.c(1650) [generator=3.1.2]
Cause
Insufficient permissions on some files inside the subscription directory.
Resolution
-
Connect to the source server via SSH.
-
Set the following permissions on the files/directories that are mentioned in the error message in Plesk Migrator:
-
644 for files
# chmod 644 /var/www/web/files/file1.jpg /var/www/web/files/file2.jpg /var/www/web/files/file3.jpg
-
755 for directories
# chmod 755 /var/www/web/files/folder
-
-
Re-sync website files.
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