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Auto-Reply is not turned off on specified date

Ivan Kamnev
Updated
kb: bug kb: fixed Plesk for Linux ABT: Group A

Applicable to:

  • Plesk Linux
  • Plesk for Linux

Symptoms

  • The Switch off auto-reply on option is set to 26 June 2020 in Plesk > Domains > example.com > Email Addresses > johndoe@example.com > Auto-Reply:
    switchoff.png
  • However, the Switch off auto-reply on option turns off the next day on 27 June 2020.

Cause

Product issue:

  • #PPPM-8995 "Plesk now stops sending automatic replies late in the evening the day before the end date."
    Fixed in:

Resolution

Please consider updating your server:

Workaround

If update is not possible for some reason you may try the following

workaround

Until the bug will be fixed, apply the following workaround:

  1. Log into Plesk.
  2. Go to Domains > example.com > Email Addresses > johndoe@example.com > Auto-Reply.
  3. Set the Switch off auto-reply on feature option one day earlier of the required date(for example, if it is required to disable option on 26 June 2020 set the 25 June 2020).
  4. Press the OK button to apply the changes.
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