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Standard Roundcube interface is displayed when Plesk Premium Email is installed

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Nikita Zubovich
Updated
Plesk for Linux kb: technical ext: kolab

Applicable to:

  • Plesk for Linux

Symptoms

  • Standard Roundcube interface is displayed when Plesk Premium Email extension is installed and activated on the example.com subscription.

  • Kolab settings are missing in example.com's webmail configuration file:

    # egrep kolab /etc/httpd/conf/plesk.conf.d/webmails/example.com_webmail.conf
    (Empty Output)

Cause

Plesk Premium Email custom webmail template is missing:

# ls -las /usr/local/psa/admin/conf/templates/custom/webmail/roundcube.php
ls: cannot access /usr/local/psa/admin/conf/templates/custom/webmail/roundcube.php: No such file or directory

# ls -lha /usr/local/psa/admin/conf/templates/
total 16K
drwxr-xr-x. 4 root root 4.0K Mar 26 14:43 .
drwxr-xr-x. 5 root root 4.0K Mar 26 03:51 ..
drwxr-xr-x. 6 root root 4.0K Mar 26 03:48 default
drwxr-xr-x. 3 root root 4.0K Jul 12 2017 pci_compliance

Root cause is required. Involve Kolab if required

Resolution

  1. Connect to the server via SSH

  2. Create the custom template folder:

    # mkdir -p /usr/local/psa/admin/conf/templates/custom

  3. Copy the Kolab custom template:

    # cp -r /usr/local/psa/var/modules/kolab/webmail /usr/local/psa/admin/conf/templates/custom/

  4. Set a proper name to the configuration file:

    # mv /usr/local/psa/admin/conf/templates/custom/webmail/{roundcube.template,roundcube.php}

  5. Rebuild the domain configuration:

    • One domain:

      # plesk sbin httpdmng --reconfigure-domain example.com

    • All domains on the server:

      # plesk sbin httpdmng --reconfigure-all

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