kb: bug
Plesk for Linux
ext: migrator
ABT: Group A
Applicable to:
- Plesk for Linux
Symptoms
Attempt to import mail messages in Plesk fails with the following error:
PLESK_ERROR: Failed to connect to the source server and copy mail messages
stderr: Internal error of mail migrator: [Errno 2] No such file or directory: '/var/qmail/mailnames/example.com/mail/Maildir'
Cause
The default location of mailboxes was customized.
Mail Import does not support customized mail paths. This behavior was confirmed as a bug with ID PMT-4585.
Resolution
-
Connect to the server via SSH.
-
Use the command below to mount the custom mailboxes location to the default MailDir:
# mount --bind /custom/location/mailnames /var/qmail/mailnames
-
Rapair mail server configuration:
# plesk repair mail -y
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