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Plesk Migration fails: some files vanished before they could be transferred (code 24)

kb: technical ext: migrator Plesk Obsidian for Windows

Applicable to:

  • Plesk for Windows

Symptoms

  • Plesk Migrator fails to migrate a subscription:

    Failed to copy web files for subscription 'example.com'
    Migration tools tried to perform operation in 3 attempts: Rsync failed to copy files from the source server 'source' (203.0.113.2) to target Plesk server: 
    This could happen because of a network connection issue. Run migration for that subscription once more.

  • The following is logged to C:\Program Files (x86)\Plesk\var\modules\panel-migrator\sessions\yyyy_mm_dd\debug.log

    D|ST1|core.runners.base|example.com.in||stderr: file has vanished: "/example.com/httpdocs/सर्à¤" (in vhosts)
    D|ST1|core.runners.base|example.com.in||rsync warning: some files vanished before they could be transferred (code 24) at main.c(1637) [generator=3.1.1]

Cause

The filename has unsupported characters, or is too long.

Resolution

  1. Log in to Plesk on the source server
  2. Go to Domans > example.com > File Manager and rename the file (सर्ठin the example from the symptoms above)
  3. Try to migrate the subscription again

Alternatively, files can be transferred at a later time manually without renaming them.

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