Applicable to:
- Plesk for Windows
Symptoms
-
Plesk Migrator fails to migrate a subscription:
Failed to copy web files for subscription 'example.com'
Migration tools tried to perform operation in 3 attempts: Rsync failed to copy files from the source server 'source' (203.0.113.2) to target Plesk server:
This could happen because of a network connection issue. Run migration for that subscription once more. -
The following is logged to
C:\Program Files (x86)\Plesk\var\modules\panel-migrator\sessions\yyyy_mm_dd\debug.log
D|ST1|core.runners.base|example.com.in||stderr: file has vanished: "/example.com/httpdocs/सरà¥à¤" (in vhosts)
D|ST1|core.runners.base|example.com.in||rsync warning: some files vanished before they could be transferred (code 24) at main.c(1637) [generator=3.1.1]
Cause
The filename has unsupported characters, or is too long.
Resolution
- Log in to Plesk on the source server
- Go to Domans > example.com > File Manager and rename the file (
सरà¥à¤
in the example from the symptoms above) - Try to migrate the subscription again
Alternatively, files can be transferred manually without renaming them, and the error can be ignored.
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