Plesk for Windows
Plesk for Linux
kb: technical
newapp
Applicable to:
- Plesk for Linux
- Plesk for Windows
Symptoms
Unable to start Migration:
PLESK_ERROR: Failed to fetch capability info from Plesk servers
Cause: Unable to find admin user
That is a critical error, migration was stopped.
Cause
The source server is under high load.
Resolution
Increase max_allowed_packet
and wait_timeout
parameters according to the article How to set the value of max_allowed_packet or wait_timeout for MySQL on Plesk server?
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