Applicable to:
- Plesk for Windows
Symptoms
-
Plesk fails to migrate a subscription
Failed to copy web files for subscription 'example.com'.
Migration tools tried to perform operation in 3 attempts: Failed to execute remote command on '203.0.113.2' server. Check debug log (usually at "%SYSTEMDRIVE%\plesk_migrator\rpc-agent\debug.log") for more details. -
These errors are logged to
%SYSTEMDRIVE%plesk_migrator\rpc-agent\debug.log
on the source server:[DEBUG] parallels | Create directory 'F:\plesk_migrator'
[ERROR] parallels | Failed to execute received command for function 'mkdir'
[DEBUG] parallels | Exception:
Traceback (most recent call last):
File "panel-migrator-rpc-agent.py", line 850, in handle
File "panel-migrator-rpc-agent.py", line 458, in mkdir
File "os.pyc", line 150, in makedirs
File "os.pyc", line 157, in makedirs
WindowsError: [Error 3] The system could not find the specified route 'F:\' -
The
plesk_migrator
directory exists onC:\
Cause
An incorrect temporary directory is configured in the current migration session.
Resolution
Start a new migration session with the right temporary directory.
- Log in to Plesk on the destination server
- Finish the current migration from Tools & Settings > Migration & Transfer > 203.0.113.2 with the Finish Migration button
- Press Start a New Migration
- Enter the source server's info, making sure that Temporary Directory has an existing path
- Continue with the migration process
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