Plesk for Windows
kb: technical
ABT: Group B
Applicable to:
- Plesk for Windows
Symptoms
- The following error appears when accessing example.com:
CONFIG_TEXT: An error occurred on the server when processing the URL. Please contact the system administrator.
If you are the system administrator please click here to find out more about this error. -
After starting the Failed Requests Tracing in Plesk at Domains > example.com, the following traces can be found:
CONFIG_TEXT: D:\VHOSTS\EXAMPLE.COM\HTTPDOCS\DEFAULT.ASP
LineNumber 17
ErrorCode 800a0e7a
Description Provider cannot be found. It may not be properly installed.
FilePath D:\VHOSTS\EXAMPLE.COM\HTTPDOCS\FILE.ASP
LineNumber 17
CurrentStatement adoCon.Provider="Microsoft.Jet.OLEDB.4.0"
SizeOfStatement 103 - Enable 32-bits application option is disabled under IIS > server_name > Application Pools > example.com > Advanced settings.
Cause
Incompatibility of the Microsoft.Jet.OLEDB.4.0 driver in 64 bit OS.
Resolution
- Navigate to Domains > example.com > Hosting & DNS > Dedicated IIS Application Pool for Website
- Enable Enable 32-bit applications option.
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