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Cannot create remote backup in Plesk. Error: Unable to export backup: Transport error: Extension transport: ext://one-drive-backup/server/: Required parameter not passed: "refresh_token"

Samuel Figueredo
Plesk for Windows kb: technical ABT: Group A

Applicable to:

  • Plesk for Windows

Symptoms

  • Error like below is displayed in Plesk under Tools & Settings > Backup Manager:

    PLESK_ERROR: The backup <datetime> was not created.

  • Entries like below are found in %plesk_dir%PMM\logs\backup-<datetime>:

    CONFIG_TEXT: WARN [panel] Unable get the amount of free space from the remote storage.
    WARN [panel] BadMethodCallException: Required parameter not passed: "refresh_token"
    file: C:\Program Files (x86)\Plesk\admin\plib\modules\one-drive-backup\vendor\league\oauth2-client\src\Tool\RequiredParameterTrait.php
    ...

    CONFIG_TEXT: [extension/one-drive-backup]: Request header/response:
    PUT ...
    WWW-Authenticate: Bearer realm="OneDriveAPI", error="invalid_token", error_description="Invalid auth token"
    ...

Cause

Microsoft OneDrive Backup is not properly configured.

Resolution

Configure OneDrive Backup as per the documentation.

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Comments

4 comments
Date Votes
  • Avatar
    Ron Ptaszek

    This problem is new to me. I have the module configured and when the backup runs it magically becomes unconfigured. I've gone through this cycle for the last week and it is very irritating. This process has been running smoothly for years.

    3
  • Avatar
    Sergy

    I have the following error:

    Transport error: Extension transport: ext://one-drive-backup/subscription/23/: Required parameter not passed: "refresh_token"

    how do I fix it? every day for the last week it loses the account configuration and when it is time to make the backup it does not work.

     

    1
  • Avatar
    Niklas Caster

    Issue is on Linux as well since December 2024…

    0
  • Avatar
    Gert-Jan van der Lee

    I have the same problem.

    0

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