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[FIXED BUG] Plesk backup finishes with the warning in Plesk Obsidian: Unable to get attributes of the file ...\modules\grafana\grafana\data\log\sm.log

kb: bug Plesk Obsidian for Windows

Applicable to:

  • Plesk Obsidian for Windows

Symptoms

Plesk backup finishes with the warning message in Plesk Obsidian:

PLESK_INFO: Not all the data from C:\Program Files (x86)\Parallels\Plesk\/var/modules/grafana/ was backed up successfully:

Unable to get attributes of the file C:\Program Files (x86)\Parallels\Plesk\var\modules\grafana\grafana\data\grafana.db: (32) The process cannot access the file because it is being used by another process.
The file will not be archived.

Unable to get attributes of the file C:\Program Files (x86)\Parallels\Plesk\var\modules\grafana\grafana\data\log\grafana.log: (32) The process cannot access the file because it is being used by another process.
The file will not be archived.

Unable to get attributes of the file C:\Program Files (x86)\Parallels\Plesk\var\modules\grafana\grafana\data\log\sm.log: (32) The process cannot access the file because it is being used by another process.
The file will not be archived.

Unable to get attributes of the file C:\Program Files (x86)\Parallels\Plesk\var\modules\grafana\grafana\data\log\sm_err.log: (32) The process cannot access the file because it is being used by another process.
The file will not be archived.

Cause

Product issue:

  • #PPPM-10885 "Plesk now backs up unassailable log files without warning messages."
    Fixed in:

Resolution

Please consider updating your server:

Workaround

If update is not possible for some reason you may try the following

workaround

The warning can be safely ignored.

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