Subscription does not appear in the list of subscription during migration from cPanel to Plesk

Symptoms

• Subscription example.com does not appear in the Subscriptions list in Tools & Settings > Migration & Transfer Manager > List of subscriptions during the migration from cPanel to Plesk.

• Subscription example.com belongs to reseller root or any other existing reseller in cPanel > Resellers > Show Reseller Accounts.

Cause

cPanel misconfiguration; system user of the subscription belongs to non-existing reseller according to /etc/trueuserowners file in cPanel server:

# grep example /etc/trueuserowners
example: jdoe

Resolution

Note: the steps 1-6 are done on the cPanel server. If you experience any difficulties with these steps contact cPanel support directly.

1. Connect to the cPanel server via SSH.

2. Create a backup of the configuration file:

   # cp -a /etc/trueuserowners{,.bak}

3. Modify file /etc/trueuserowners and set the current reseller name to the subscription user:

   Before:

   CONFIG_TEXT: example: jdoe

   After:

   CONFIG_TEXT: example: root

4. Log in to the cPanel.

5. Go to Account Functions > Modify an Account. Select example.com and press Modify.

6. Press Save without any changes.

7. Log in to Plesk.

8. Go to Tools & Settings > Migration & Transfer Manager > List of subscriptions and press Reload Source Data.

9. Select "example.com" from the list and press Migrate.