Applicable to:
- Plesk for Windows
Symptoms
Plesk update/installation fails with one of the following error messages:
CONFIG_TEXT: The MD5 checksum of the C:\ProgramData\Plesk\Installer\cache\pool\release\PLESK-WIN_18.0.39_7267\dist-windows\plesk-nssm.zip.tmp file does not match the value specified in the configuration file.
CONFIG_TEXT: Downloading file pool/release/PLESK-WIN_18.0.54_12327/dist-windows/plesk-nssm.zip: Recv failure: Connection was reset. Will retry in 3 second(s)...
Cause
The file plesk-nssm.zip.tmp
is corrupted. This may happen when antivirus/firewall blocks it.
Resolution
-
Connect to the Plesk server via RDP.
-
Go to
C:\ProgramData\Plesk\Installer\cache\pool\release
and search for "plesk-nssm.zip.tmp". If found, remove this .tmp file. -
Download the package
plesk-nssm.zip
from autoinstall-win.plesk.com (> PANEL-WIN_18.0.XX > dist-windows).Note: If the download fails, contact network administrator of the server to check why the download of
plesk-nssm.zip.tmp
failed. -
Copy the package to
C:\ProgramData\Plesk\Installer\cache\pool\release\PLESK-WIN_18.0.XX_XXXX\dist-windows\
(choose the latest file version). -
Rerun Plesk update/installation:
# plesk installer update
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