Applicable to:
- Plesk for Linux
Symptoms
Unable to access SSL/TLS Certificates domain's option in Plesk with the following error:
PLESK_ERROR: Could not get Mozilla TLS config: cURL error 6 could not resolve host: statics.tls.security.mozilla.org; Unknown error (see https://curl.haxx.se/libcurl/c/libcurl-errors.html).
If ignoring the error message and try issuing a certificate, the following error is provided:
PLESK_ERROR: Detail: Order's status ("pending") is not acceptable for finalization
Cause
Name resolution issue.
Namely statics.tls.security.mozilla.org could not be resolved from Plesk server.
Resolution
-
Connect to the server via SSH.
-
Add Google nameserver to
/etc/resolv.conffile:# echo "nameserver 8.8.8.8" >> /etc/resolv.conf
-
If the issue persists re-enable local firewall rules and restart Plesk services:
# systemctl restart sw-engine && systemctl restart sw-cp-server
Note: If the server is running with systemd-resolved adjust the networking configuration manually or contact the hosting provider for assistance.
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