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Some actions fail in Plesk UI: Unable to start C:\Program Files (x86)\Plesk\admin\bin\filemng

Plesk for Windows kb: technical

Applicable to:

  • Plesk for Windows

Symptoms

  • Uploading a certificate via Domains > example.com > SSL/TLS Certificates or opening Domains > example.com > File Manager fails with:

    filemng failed: plesk_exec_with_response("C:\Program Files (x86)\Plesk\admin\bin\filemng" root --temp-file "--destination=C:\Program Files (x86)\Plesk\tmp") failed: Unable to execute plesk_exec_with_response: The operation completed successfully. (Error code 0) at Unable to start ("C:\Program Files (x86)\Plesk\admin\bin\filemng" root --temp-file "--destination=C:\Program Files (x86)\Plesk\tmp")

  • Creating a new domain/subscription fails with:

    phpcfg failed: plesk_exec_with_response(C:\Program Files (x86)\Plesk\admin\bin\phpcfg --set-site-php-ini-settings "--path=C:\Inetpub\vhosts\example.com\httpdocs") failed: Unable to execute plesk_exec_with_response: The operation completed successfully. (Error code 0) at Unable to start (C:\Program Files (x86)\Plesk\admin\bin\phpcfg --set-site-php-ini-settings "--path=C:\Inetpub\vhosts\example.com\httpdocs")<br> at (PipeServer::ServerThread::ProcessClient::executeChildProcess line 300)<br> at Plesk impersonation(PipeServer::ServerThread::simpleRunAs line 689)<br> at (RunTime::PipeClient::readMessage line 117)<br> at Unable to call readMessage()(RunTime::PipeClient::readMessage line 122)<br> at (zif_plesk_exec_with_response line 1148)

Cause

The binary from the error message %plesk_bin%filemng.exe or %plesk_bin%phpcfg.exe is missing or corrupted.

Resolution

  1. Log in to Plesk.

  2. Go to Tools & Settings > Updates and install the latest updates. The binary %plesk_bin%filemng.exe will be reinstalled.

 

In case the above does not help or if there are no updates available apply this instead
  1. Log in to Plesk.

  2. Unpack the package plesk-backend.msi from C:\ParallelsInstaller\...\PLESK-WIN_XX.X.XX\dist-windows\ or C:\ProgramData\Plesk\Installer\...\PLESK-WIN_XX.X.XX\dist-windows\ for example:

    msiexec /a C:\ProgramData\Plesk\Installer\cache\pool\release\PLESK-WIN_18.0.70_17122\dist-windows\plesk-backend.msi /qb TARGETDIR=C:\tempMSI

    Note: the package with the binary will be unpacked to C:\tempMSI

  3. Copy the binary mentioned on the errors from C:\tempMSI\Program Files\Parallels\Plesk\admin\bin to %plesk_bin%

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