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Leftovers remain in Plesk domain's backup manager that can not be removed

Anton Kuznetsov
Updated
Plesk for Windows Plesk for Linux kb: technical

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

  • Domain's backup at Domains > example.com > Backup Manager can not be removed with the warning message below:

    The backup cannot be removed because it is a part of a server, reseller, or customer backup.

  • Corresponding server-wide backup is absent but domain's backup .xml file exists. For example:

    %plesk_dir%Backup\domains\example.com\backup_info_2101091822.xml

Cause

Failure during backup removal process.

Resolution

  1. Connect to the server via RDP.

  2. Open command prompt and navigate to backup location:

    cd %plesk_dir%\Backup

  3. Find all files that are related to the backup:

    dir /b/s *2101091822* > C:\backup_leftovers.txt

  4. Switch to PowerShell and remove the files:

    powershell

    Get-Content C:\backup_leftovers.txt | Remove-Item


Solution for Plesk on Linux

  1. Connect to the server via SSH.

  2. Remove the corresponding backup file:

    # find /var/lib/psa/dumps/ -type f -iname *2101091822* -exec rm {} \;

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