Articles in this section

A website hosted in Plesk for Windows Server is not accessible: the ionCube PHP Loader needs to be installed

Kuzma Ivanov
Updated
Plesk for Windows kb: technical

Applicable to:

  • Plesk for Windows

Symptoms

  • A website is not accessible with the following error in a browser:

    PLESK_INFO: Site error: the ionCube PHP Loader needs to be installed. This is a widely used PHP extension for running ionCube protected PHP code, website security and malware blocking. Please visit get-loader.ioncube.com for install assistance.

  • PHP provided by Plesk is used for the domain at Domains > example.com > PHP Settings.

Cause

ioncube_loader module is not installed/enabled for PHP used by the website.

Starting from Plesk Obsidian 18.0.44, ionCube Loader is no longer shipped with Plesk because of the reorginization of the third-party component shipment with Plesk. ionCube will be automatically installed in one of the upcoming releases in the scope of installation of the PHP components.

Resolution

Install ioncube Loader for PHP version in question:

  1. Log in to Plesk.

  2. Go to Tools & Settings > PHP Settings > click on the required PHP version > Manage PECL Packages.




  3. Search for ioncube_loader and click on the plus "+" button to begin the installation.




  4. Once the installation completes, ioncube_loader will appear in the list of PHP extensions and will be enabled.

 

 

Was this article helpful?

Comments

2 comments
Date Votes
  • Avatar
    Zameer Minhas

    does not apply to latest Plesk for Windows version.  I do not see any button.  ONly thing i see is a page with many option with on / off switch ……

    0
  • Avatar
    Zameer Minhas

    i added the ion_cube dll manually into the folder and then they started to show up after service restart as additional on/off toggle switch.

    0

Please sign in to leave a comment.