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Error while creating a domain: A specified logon session does not exist. It may already have been terminated.

Leo Mastropierro
Updated
Plesk for Windows kb: technical

Applicable to:

  • Plesk for Windows

Symptoms

  • Unable to create domain in Plesk:

    A specified logon session does not exist. It may already have been terminated. (Exception from HRESULT: 0x80070520)
    In Microsoft.Web.Administration module
    Exception type: System.Runtime.InteropServices.COMException
    at Microsoft.Web.Administration.Interop.IAppHostMethodInstance.Execute()
    at Microsoft.Web.Administration.Binding.AddSslCertificate(Byte[] certificateHash, String certificateStoreName)
    at Microsoft.Web.Administration.BindingManager.Save()
    at Microsoft.Web.Administration.ServerManager.CommitChanges()
    at ServerManagerFactory.commit()
    at IISServerManager.commit(IISServerManager* )
    at Commit common changes(WebServerAdapter::configHosting line 323)
    at configHosting(example.com)(WebServerAdapter::configHosting line 405)
    at configHosting(example.com)(WebServerManager::configHosting line 2840)
    at Unable to execute console command: '--install-vhost'(vconsoleapp::start line 95)
    at Unable to execute command: '"C:\Program Files (x86)\Plesk\admin\bin64\websrvmng" --install-vhost "--vhost-config=C:/Program Files (x86)/Plesk/PrivateTemp/iahfe8a84b5.tmp"'(vconsoleapp::run line 117)
    (Error code 1)

  • The requested fingerprint can be seen in %plesk_dir%admin\logs\php_error.log with debug mode enabled:

    23892:61692e61c3f54 DEBUG [panel] Add virtual host example.com, site configuration XML:
    [domain name="example.com" displayName="example.com" webspaceName="example.com" status="active"][webSql enabled="false"/][webmail type="none" *sslCertHash="5abbe6638348a67e9f80acf92cc973a0a2017cfc"*/]

    However, no certificates with this fingerprint exist in the MMC Certificate Snap-in list in Windows.

Cause

Plesk is trying to secure new domains with an outdated Let's Encrypt certificate - the requested SHA-1 fingerprint does not exist in the certificate pool.

This behavior is caused by either a filesystem or a database inconsistency.

Note: Consider investigating further or creating a 3rdline next time this issue happens to pinpoint the root cause

Resolution

Apply one of the following solutions:

Remove the inconsistent certificate

1. Connect to the server via RDP

2. Start a command prompt as an Administrator.

3. Connect to the Plesk database:

plesk db

4. Identify the filenames for the default certificate - there can be several of them:

select cert_file from certificates where name = 'Lets Encrypt certificate';
+-------------+
| cert_file |
+-------------+
| scf74AE.tmp |
+-------------+
1 row in set (0.118 sec)

5. Rename or move the found files from the %plesk_dir%var\certificates directory

6. Run the following command to reconfigure certificates:

plesk repair --reconfigure-ssl-certificates

Use a different default certificate

1. Log in to Plesk

2. Navigate to Tools & Settings > IP Addresses > 203.0.113.2 and select "Default Certificate" as SSL/TLS Certificate.

Warning: Make sure the current certificate is not in use beforehand!

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Comments

1 comment
Date Votes
  • Avatar
    Jakkrit Hochoey

    Thank you so much, this article very useful for me.

    "Remove the inconsisten certificate" can solved for these case

    1. When Add Domain/Sub-domains -> Found an error in Creating physical hosting step.

    2. When Change Hosting Type -> Found an error - Internal Server Error.

    0

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