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Conversion from CentOS 7 to AlmaLinux 8 fails: ibssl.so.1.1: cannot open shared object file: No such file or directory

Plesk for Linux kb: technical

Applicable to:

  • Plesk for Linux

Symptoms

  • Conversion from CentOS 7 to AlmaLinux 8 fails during the preparation check. The following error message is logged in  /var/log/plesk/centos2alma.log:

    CONFIG_TEXT: /usr/sbin/postconf: error while loading shared libraries: libssl.so.1.1: cannot open shared object file: No such file or directory
    ERROR: Command '['/usr/sbin/postconf', '-dh', 'mail_version']' returned non-zero exit status 127.
    exit status 1

  • The following error message is shown on the Home page in Plesk:

    PLESK_ERROR: Error: New configuration files for the Apache web server were not created due to the errors in configuration templates: /usr/sbin/nginx: error while loading shared libraries: libssl.so.1.1: cannot open shared object file: No such file or directory.

Cause

openssl11-libs package is missing in the system:

# rpm -qa | grep openssl11-libs
alt-openssl11-libs-1.1.1w-2.el7.x86_64

Resolution

  1. Connect to the server via SSH.

  2. Install openssl11-libs package:

    # yum install openssl11-libs

  3. Rerun Plesk Update to make sure all Plesk packages are installed and up-to-date:

    # plesk installer update

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