Backup via Plesk Google Drive fails: your computer or network may be sending automated queries

Violet Altukhova

Updated June 27, 2024 19:09

kb: technical

Symptoms

Backup creation using the Plesk Google Drive extension fails with the following error:

PLESK_ERROR: Unable to create the remote backup: Transport error: Extension transport: ext://google-drive-backup/server/: Google Drive returns an error. Please try repeating the operation later. The error details: <html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"/><title>Sorry...</title><style> body { font-family: verdana, arial, sans-serif; background-color: #fff; color: #000; }</style></head><body><div><table><tr><td><b><font face=sans-serif size=10><font color=#4285f4>G</font><font color=#ea4335>o</font><font color=#fbbc05>o</font><font color=#4285f4>g</font><font color=#34a853>l</font><font color=#ea4335>e</font></font></b></td><td style="text-align: left; vertical-align: bottom; padding-bottom: 15px; width: 50%"><div style="border-bottom: 1px solid #dfdfdf;">Sorry...</div></td></tr></table></div><div style="margin-left: 4em;"><h1>We're sorry...</h1><p>... but your computer or network may be sending automated queries. To protect our users, we can't process your request right now.</p></div><div style="margin-left: 4em;">See <a href="https://support.google.com/websearch/answer/86640">Google Help</a> for more information.<br/><br/></div><div style="text-align: center; border-top: 1px solid #dfdfdf;"><a href="https://www.google.com">Google Home</a></div></body></html>

Task on the Plesk side to comply with it: EXTPLESK-4318

Add the following block:

[ext-google-drive-backup]
RequestTimeout = 300
ConnectionTimeout = 15
MaxResumeAttempts = 15
MaxResumeFailures = 15
PauseBetweenAttempts = 40

Note: You may raise the values mentioned above even higher if the issue persists

If issues persist, try the following higher values:

[ext-google-drive-backup]
RequestTimeout = 600
ConnectionTimeout = 15
MaxResumeAttempts = 15
MaxResumeFailures = 15
PauseBetweenAttempts = 45