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Plesk update/upgrade fails: The installation of the package 'iiscompression' failed with code 1603

Plesk for Windows kb: technical

Applicable to:

  • Plesk for Windows

Symptoms

Plesk update/upgrade fails with the following error message:

Installing packages
Upgrading Microsoft IIS Compression...
Failed to install 'C:\ProgramData\Plesk\Installer\cache\pool\release\PLESK-WIN_18.0.48_10183\thirdparty-windows-x86_64\iiscompression_amd64_1.0.6502.msi': Fatal error during installation. (Error code 1603)
Sub-action 'InstallMsiPackage' failed with error code: 1603(0x00000643)
Launching component and product checkers...
Downloading file pool/release/PLESK-WIN_18.0.48_10183/reportupdate.exe: 0%
Downloading file pool/release/PLESK-WIN_18.0.48_10183/reportupdate.exe: 100% was finished.

ERROR: The installation of the package 'iiscompression' failed with code 1603. (upgrade: Upgrading Microsoft IIS Compression...)
Not all packages were installed.
Visit https://support.plesk.com/ to search for a solution.
exit status 1

Cause

The cause is not clear. Most likely IIS service is holding the IIS Compression and preventing it from being uninstalled/reinstalled.

Resolution

  1. Connect to the server via RDP

  2. Start a command prompt as Administrator

  3. Stop IIS service:

    Warning: Plesk and websites will be offline while IIS is stopped.

    C:> iisreset /stop

  4. Manually install the package using the directory from the error message, e.g. C:\ParallelsInstaller\cache\pool\release\PLESK-WIN_18.0.48_10183\thirdparty-windows-x86_64\iiscompression_amd64_1.0.6502.msi

  5. Start IIS service:

    C:> iisreset /start

  6. Start Plesk update again

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