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Plesk for Windows upgrade fails: The installation of the package 'plesk-repair-module' failed with code 1603

Applicable to:

  • Plesk for Windows

Symptoms

  • The Plesk upgrade process fails:

PLESK_ERROR:  The installation of the package 'plesk-repair-module' failed with code 1603. (upgrade: Upgrading Plesk repair module...)

  • Error within

    C:\ProgramData\Plesk\Installer\autoinstaller3.log

CONFIG_TEXT:  MSI (04): Info 1603.The file C:\Program Files (x86)\IIS\Plesk Repair Module\jsoncpp.dll is being held in use by the following process: Name: w3wp, Id: 66764, Window Title: '(not determined yet)'. Close that application and retry. 

Cause

DLL file is locked by IIS.

Resolution       

  1. Connect to the Plesk server over RDP
  2. Start a Command Prompt
  3. Stop IIS:

    Warning: Plesk and websites will be offline while IIS is stopped.

    C:\> iisreset /stop

  4. Start IIS:

    iisreset /start

  5. Upgrade Plesk
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