Applicable to:
- Plesk for Windows
Symptoms
- The Plesk upgrade process fails:
PLESK_ERROR: The installation of the package 'plesk-repair-module' failed with code 1603. (upgrade: Upgrading Plesk repair module...)
-
Error within
C:\ProgramData\Plesk\Installer\autoinstaller3.log
CONFIG_TEXT: MSI (04): Info 1603.The file C:\Program Files (x86)\IIS\Plesk Repair Module\jsoncpp.dll is being held in use by the following process: Name: w3wp, Id: 66764, Window Title: '(not determined yet)'. Close that application and retry.
Cause
DLL file is locked by IIS.
Resolution
- Connect to the Plesk server over RDP
- Start a Command Prompt
-
Stop IIS:
Warning: Plesk and websites will be offline while IIS is stopped.
C:\> iisreset /stop
-
Start IIS:
iisreset /start
- Upgrade Plesk
Comments
Please sign in to leave a comment.