Scheduled task can not be executed funder the susbcription user in Plesk: user with id=10004 and name=jdoe not found in chrooted passwd file system error: Host is down

Symptoms

• A scheduled task that is intended to run a command like wget, echo, etc, fails in Domains > example.com > Scheduled Tasks:

  PLESK_ERROR: Task "wget http://example.com" completed with error in 0 seconds.

• In the error details the following can be found:

  CONFIG_TEXT: user with id=10004 and name=jdoe not found in chrooted passwd file
  system error: Host is down

• User jdoe is a system user of the subscription.

• The domain was recently migrated from another server and the settings in Tools & Settings > Scheduled Tasks (Cron jobs) > Settings and in Domains > example.com > Web Hosting Access are the same.

Cause

Unclear. Possible inconsistency of between system user accounts in OS and Plesk database.

Resolution

1. Log into Plesk.
2. Go to Domains > example.com > Web Hosting Access.
3. Switch the Access to the server over SSH option to /bin/bash.
4. Apply changes.
5. Switch the Access to the server over SSH option back to the previous value.
6. Apply changes.

Additional Information

A scheduled task set up to run from under a subscription user fails: No such file or directory