Applicable to:
- Plesk Obsidian for Windows
Symptoms
- Plesk upgrade to Obsidian fails or gets stuck with one of the following errors:
CONFIG_TEXT: Upgrading Plesk Engine...
Failed service operation: This operation returned because the timeout period expired. (Error code 1460) at Start service PleskWebSocket
Sub-action 'ServiceControl' failed with error code: 1064(0x00000428)
Upgrading Plesk core sources...
Error occured while performing sub-action 'UpgradeZip': Unable to create temporary directory for update in root folder: C:\Program Files (x86)\Plesk\admin\htdocs\mailconfig
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Plesk may not be accessible after the upgrade attempt.
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3rd party Anti-virus solution(s) (AVG, Malwarebytes Premium, etc) enabled on the server.
Cause
Anti-virus solution(s) blocks the Plesk upgrade process.
Resolution
-
Connect to the server via RDP.
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Reboot the server in order to kill any stuck processes.
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Disable Anti-virus solution(s).
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Re-run Plesk upgrade process.
C:\> "%plesk_bin%"\ai.exe --console
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